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Frequently Asked Questions
See below for answers to frequently asked customer questions
Materials and Care
What materials do they work with?
We design with high quality materials. Our jewels are made of 316L stainless steel and 18K gold plated. These materials guarantee the durability and resistance of our garments.
How should I care for my new jewelry?
For a long duration of your jewelry, we recommend:
• Avoid contact with creams, perfumes or products with alcohol.
• Avoid frequent contact with water.
• Store them individually in a closed place suitable for their care.
What is your guarantee?
At VG Accesorios we offer a guarantee for products with factory defects. If you receive an item with a defect, please contact us to explain what happened and send us some attached photos of the product. Our team will respond as soon as possible and we will work together to find a satisfactory solution.
* It is important to take into account that to make the guarantee valid, the product must keep its original label. Without the label, we cannot accept exchanges or returns. On the other hand, if the product has been damaged by causes beyond our control, we will not be held responsible for it. Be sure to follow our care and maintenance tips to ensure the longevity and beauty of your jewelry.
Shipping & Returns
Where can I see the status of my order?
Easily track your order after purchase regardless of shipping location. Download the Shop app to track all your orders placed through Shopify.
When will my order arrive?
We process orders within 1-3 business days. Then, the delivery time varies depending on the customer's location and the selected shipping method.
Do they make international shipments?
Yes. We ship internationally via DHL.
Packaging and Gifts
How are the jewels packed?
Each jewel is carefully packed in a closed suede case and identified with our logo. This case not only provides an elegant and sophisticated presentation, but also protects the jewel during the journey to your home. In addition, it is the perfect place to store the jewel when you are not wearing it, as it helps to keep it in good condition and prevents it from getting tangled with other pieces. This case is also very useful for taking your jewelery with you while you travel, ensuring that it arrives in optimal condition at your destination. At VG Accesorios we care about every detail so that your experience with our jewelry is always special and satisfying.
Do you offer gift wrapping and personalized message options?
Your satisfaction is our priority! At VG Accessories, we pride ourselves on offering ideal gift packaging, taking care of every detail to make the gift-giving experience even more special. If you want to add a personal touch to your gift, you can leave us a personalized message in the order notes during the purchase process, and we will take care of conveying your kind words to the person who will receive the gift. We want every moment to be memorable, from the moment you unpack the jewel to the special message that accompanies your gift.
Data Protection
Do you have a privacy policy to protect my personal data?
Yes, at VG Accessories we value your privacy and we protect your personal data in accordance with our privacy policy. You can review it in the relevant section of our website for more information on how we handle your data.
Location
Do you have a physical store where I can see the jewelry in person?
Yeah! We invite you to visit our Showrooms in Spain and Miami to see our jewelry in person. We accept visits by appointment in both stores to provide you with personalized attention. Leave us a message here if you would like to visit us at any of these physical points.
Write us a message
If you still have any questions, we are happy to help you. Send us a message here and we'll get back to you as soon as possible.
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